Legal
Last updated: May 9, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Elleven Media Group, a sole proprietorship ("Elleven Media," "we," "us," or "our"), governing your access to and use of our website located at ellevenmediagroup.com (the "Site") and any services we provide to you (collectively, the "Services"). By accessing the Site or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately cease use of the Site and Services.
Your access to and use of the Site constitutes your acceptance of these Terms and our Privacy Policy, which is incorporated herein by reference. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity, in which case "you" shall refer to that entity. These Terms apply to all visitors, users, and clients of the Site and Services.
Elleven Media is a California-based sole proprietorship providing digital design, web development, branding, and related creative services to clients throughout the United States. The specific scope, deliverables, timeline, and fees for any engagement will be set forth in a separate written agreement, proposal, or statement of work ("Project Agreement") executed between Elleven Media and the Client. In the event of any conflict between these Terms and a Project Agreement, the Project Agreement shall control with respect to the specific engagement.
We reserve the right to modify, suspend, or discontinue the Site or any aspect of our Services at any time, with or without notice, and without liability to you. We may also update these Terms from time to time as described in Section 15.
Elleven Media Property. All content on the Site — including but not limited to text, graphics, logos, icons, images, audio clips, and software — is the exclusive property of Elleven Media or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Site without our prior written consent.
Client Deliverables. Ownership of deliverables created in connection with a specific client engagement shall be governed by the applicable Project Agreement. Unless otherwise expressly agreed in writing, upon receipt of full payment, Elleven Media assigns to Client all rights, title, and interest in the final deliverables. Elleven Media retains the right to display work in its portfolio and marketing materials unless the Client requests otherwise in writing.
Pre-Existing Materials. Elleven Media retains all rights to pre-existing tools, frameworks, code libraries, templates, and methodologies ("Background IP") used in the course of providing Services. Any Background IP incorporated into deliverables is licensed to Client on a non-exclusive, royalty-free, perpetual basis solely for use of the final deliverable.
Fees for Services are set forth in the applicable Project Agreement. Unless otherwise specified: (a) invoices are due within fourteen (14) calendar days of issuance; (b) late payments shall accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is less); (c) Elleven Media reserves the right to suspend work or withhold delivery of completed work until all outstanding invoices are paid in full; and (d) Client shall reimburse Elleven Media for all reasonable out-of-pocket expenses incurred in connection with the Services, as pre-approved by Client.
All fees are exclusive of applicable taxes. Client is responsible for all sales, use, withholding, or similar taxes imposed by any governmental authority on the Services, excluding taxes on Elleven Media's income.
Each party agrees to keep confidential any non-public, proprietary, or sensitive information disclosed by the other party in connection with the Services ("Confidential Information"), and to use such Confidential Information solely for the purposes of the engagement. Confidential Information does not include information that: (a) is or becomes publicly known through no breach of this agreement; (b) was rightfully known before disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives prompt prior written notice where permitted. This obligation survives termination of the engagement for a period of three (3) years.
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Site. You are prohibited from:
The Site may contain links to third-party websites or resources. These links are provided for your convenience only. Elleven Media has no control over the content, privacy practices, or policies of those sites and accepts no responsibility or liability for them. Your use of any third-party site is governed solely by that site's terms and policies.
THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ELLEVEN MEDIA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SITE AND SERVICES IS SOLELY AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ELLEVEN MEDIA, ITS OWNER, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF GOODWILL — ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY EVENT, ELLEVEN MEDIA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR ANY PROJECT AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO ELLEVEN MEDIA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Elleven Media and its owner, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or in any way connected with: (a) your access to or use of the Site or Services; (b) your violation of these Terms; (c) any materials or content you provide to Elleven Media in connection with the Services; or (d) your infringement of any third-party intellectual property, privacy, or other rights.
Either party may terminate a Project Agreement or engagement upon written notice if the other party materially breaches any obligation and fails to cure such breach within fourteen (14) days of written notice specifying the breach. Elleven Media may also immediately suspend or terminate your access to the Site at any time, with or without cause, with or without notice.
Upon termination: (a) all amounts owed to Elleven Media become immediately due and payable; (b) each party shall promptly return or destroy the other party's Confidential Information; and (c) provisions of these Terms that by their nature should survive (including intellectual property, payment, confidentiality, disclaimer, limitation of liability, indemnification, and governing law) shall survive termination.
Neither party shall be liable for any delay or failure in performance resulting from causes beyond that party's reasonable control, including but not limited to acts of God, natural disasters, pandemic, governmental action, power or internet outages, strikes, or civil unrest ("Force Majeure Event"). The affected party shall promptly notify the other party and use commercially reasonable efforts to resume performance. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected engagement upon written notice without penalty.
These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Informal Resolution. Before initiating any formal legal proceeding, the parties agree to attempt in good faith to resolve any dispute informally by written notice to the other party. If the dispute is not resolved within thirty (30) days of such notice, either party may pursue formal remedies.
Arbitration. Any dispute not resolved informally shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, with one arbitrator, conducted in English in Los Angeles County, California. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator may award any remedy that a court of competent jurisdiction could award. Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.
Class Action Waiver. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. No failure or delay by Elleven Media in exercising any right under these Terms shall constitute a waiver of that right.
We reserve the right to update these Terms at any time. When we make material changes, we will revise the "Last updated" date at the top of this page. For ongoing client engagements, we will provide at least fourteen (14) days' written notice of material changes. Your continued use of the Site or Services after the effective date of any changes constitutes your acceptance of the revised Terms.
These Terms, together with our Privacy Policy and any applicable Project Agreement, constitute the entire agreement between you and Elleven Media with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral. No waiver, modification, or amendment of any provision of these Terms shall be binding unless made in writing and signed by an authorized representative of Elleven Media.
All notices to Elleven Media under these Terms must be sent in writing to:
Elleven Media Group
California, United States
Email: hello@ellevenmediagroup.com
We will send notices to you at the email address you provided when contacting us or as updated in your most recent correspondence. Notices shall be deemed effective upon confirmed delivery.