Privacy Policy

Elleven Media Group, a sole proprietorship based in California ("Elleven Media," "we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or communicate with us regarding our services. Our services are available to clients throughout the United States. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

Information You Provide Directly. When you contact us through our website, request a quote, or otherwise communicate with us, we collect personal information you voluntarily provide, including your name, email address, phone number, company name, and any details included in your message or project brief.

Information Collected Automatically. When you visit our website, we may automatically collect certain technical data, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through standard server logs and, where applicable, cookies or similar technologies.

Information from Third Parties. We may receive information about you from third-party platforms (such as social media networks or referral partners) if you choose to interact with us through those channels.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request;
• To communicate with you about your project, proposals, and ongoing engagements;
• To send administrative information, such as updates to this Privacy Policy;
• To improve, personalize, and optimize our website and services;
• To comply with applicable legal obligations; and
• To protect our rights, property, or safety, and that of our clients and others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Disclosure of Your Information

We may share your personal information in the following limited circumstances:

• Service Providers. We engage trusted third-party vendors to perform functions on our behalf, such as email delivery, website hosting, and analytics. These providers are contractually obligated to use your information only as directed by us and in accordance with this policy.
• Legal Requirements. We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or respond to a government request.
• Business Transfers. In the event of a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred to the successor entity. We will provide notice before your information becomes subject to a materially different privacy policy.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance functionality and analyze usage patterns. Cookies are small data files stored on your device. You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Please note that some features of our website may not function properly if cookies are disabled. We do not employ third-party advertising trackers or behavioral advertising cookies.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact inquiries and project-related communications are generally retained for a period of three (3) years, after which they are securely deleted or anonymized unless a longer retention period is required by law or by the terms of an active client engagement.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and disclaim liability for any unauthorized access or breach that is beyond our reasonable control. In the event of a data breach affecting your rights and freedoms, we will notify you and applicable regulatory authorities as required by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Access. You may request a copy of the personal information we hold about you.
• Correction. You may request that we correct inaccurate or incomplete information.
• Deletion. You may request that we delete your personal information, subject to certain legal exceptions.
• Objection / Restriction. You may object to or request restriction of certain processing activities.
• Portability. Where technically feasible, you may request your data in a structured, commonly used, machine-readable format.
• Opt-Out of Communications. You may opt out of receiving marketing communications from us at any time by contacting us at the address below or by following the unsubscribe instructions in any email we send.

To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to verified requests within thirty (30) days. We may require you to verify your identity before processing your request.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a person under 18, we will take prompt steps to delete such information. If you believe we have collected information from a minor, please contact us immediately.

9. California Privacy Rights (CCPA)

Elleven Media is based in California and our services are available to clients throughout the United States. If you are a California resident, the California Consumer Privacy Act (CCPA) affords you the following rights in addition to those described in Section 7:

• Right to Know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collection, and the categories of third parties with whom we share it.
• Right to Delete. You may request deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Opt-Out of Sale. We do not sell personal information. If this practice ever changes, we will update this policy and provide a "Do Not Sell My Personal Information" link as required by law.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights.

To submit a verifiable consumer request under the CCPA, please contact us using the information in Section 13. We will respond within forty-five (45) days of receipt of a verifiable request.

10. Notice to Users Outside California

Our operations are based in California, United States, and our services are provided to clients across the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our website, you consent to the transfer of your information to the United States as described in this policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Elleven Media Group
California, United States
Email: hello@ellevenmediagroup.com